Shipping and Delivery Policy
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are despatched within 2 business days after we receive payment from you. Shipping times are estimated at between 3-7 business days depending on your location within Australia.

Shipping Destinations
316 Treasures ships goods Australia wide and to some international locations. Currently we ship to Australia and New Zealand.

Transaction currency
All transactions are processed in Australian Dollars (AUD)

Pricing Policy

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st May 2011. Product prices are regularly updated when price changes are received from our suppliers.

Customer Service Policy

316 Treasures is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between an exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.

Returns Policy
Customer satisfaction is the most important element to our company. If you are not 100 satisfied with your order, and wish to make a return, you must contact us to receive a return authorisation number within 7 days.

If you receive a damaged item please contact us by email first before returning any order. Please include your Order ID#, the Item# or Item#s you wish to return and the reason for the return. We strongly advise that you do not open the package in the event that it appears to have been damaged in transit.

We do not cover any return shipping costs.

We do not issue refunds for returns; we will credit your account.

Returns will not be accepted if you contact us more than 7 days after receiving the merchandise. Returns will not be accepted without a return authorization number.

Privacy Policy
316 Treasures is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. 316 Treasures uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from 316 Treasures only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy
When purchasing from 316 Treasures your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]