Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.



Shipping and Delivery Policy
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are despatched within 2 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia.


Shipping Destinations
316 Treasures ships goods Australia wide and to some international location. Currently we ship to Australia, New Zealand, Fiji and Vanuatu.


Transaction currency
All transactions are processed in Australian Dollars (AUD)


Pricing Policy
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st May 2011. Product prices are regularly updated when price changes are received from our suppliers.


Customer Service Policy
316 Treasures is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item or a backorder.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.

You can choose between an exchange or credit where goods are faulty, have been wrongly described or are different to the product purchased on the website.



Returns Policy
Customer satisfaction is the most important element to our company. If you are not 100 satisfied with your order, and wish to make a return, you must contact us to receive a return authorization number within 7 days.

If you receive a damaged item please contact us by email first before returning any order. Please include your Order ID#, the Item# or Item#'s you wish to return and the reason for the return. We strongly advise that you do not open the package in the event that it appears to have been damaged in transit.

We do not cover any return shipping costs.

We do not issue refunds for returns; we will credit your account.

Returns will not be accepted if you contact us more than 7 days after receiving the merchandise. Returns will not be accepted without a return authorization number.


Privacy Policy
316 Treasures is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. 316 Treasures uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from 316 Treasures only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


Security Policy
When purchasing from 316 Treasures your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info316@316Treasures.com.au.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under Australian and other copyright laws, and is the property of 316 Treasures. The collective work includes works that are licensed to 316 Treasures. Copyright 2003, 316 Treasures ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with 316 Treasures or purchasing 316 Treasures products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with 316 Treasures or to purchase 316 Treasures products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by 316 Treasures. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of 316 Treasures used in the site are trademarks or registered trademarks of 316 Treasures


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, 316 Treasures disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. 316 Treasures does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. 316 Treasures does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
316 Treasures shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if 316 Treasures has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a 316 Treasures product is mistakenly listed at an incorrect price, 316 Treasures reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 316 Treasures reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 316 Treasures shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by 316 Treasures without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
316 Treasures may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to 316 Treasures.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Victoria, Australia, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of 316 Treasures products) shall be in the state or federal courts located in Victoria, Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of 316 Treasures products) must be commenced within one (1) year after the claim or cause of action arises. 316 Treasures's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. 316 Treasures may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a 316 Treasures or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
316 Treasures does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, 316 Treasures is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, 316 Treasures reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to 316 Treasures in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless 316 Treasures, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, 316 Treasures may link to sites operated by third parties. However, even if the third party is affiliated with 316 Treasures, 316 Treasures has no control over these linked sites, all of which have separate privacy and data collection practices, independent of 316 Treasures. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, 316 Treasures seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).